14 day cooling off period
You’re entitled to return your items within 14 working days and receive a full refund.
Please contact us within 14 working days of receiving your items by completing the form on our contact us page, making sure to select 'returns' from the drop-down menu. Alternatively, notify a member of Chemist Direct's Customer Care team on 0121 541 1800.
Please note that we are unable to accept returns of unsealed items (due to health protection or hygiene reasons) unless they are damaged or faulty.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once you’ve notified our Customer Care team about returning your items, please arrange postage to:
ChemistDirect.co.uk, Unit 3 Mountpark Bardon, Robson Way, Coalville, Leicestershire, LE67 1FB, United Kingdom
We cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged, and we'd recommend sending all returns via a recorded delivery service.
Unfortunately, we're unable to cover the costs of returning your items unless they are damaged or faulty.
How long will it take to process my refund?
We aim to process your refund within 3-5 days of receiving the good, however it can take up to 14 days to receive the refund via the original payment method.
Once you've cancelled the contract, you have a legal "duty of care" to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods including the basic delivery.
To read our full terms and conditions, please click here.